1. What we collect

When our AI receptionist handles calls for your business, we collect: caller name and phone number, call recordings and transcripts, appointment details, and any messages you ask us to take. When you contact us directly (for example, booking a consultation), we collect the contact details you provide.

2. Why we collect it

Solely to provide the service: answering your calls, booking appointments into your calendar, and taking messages on your behalf. Nothing else.

3. How it's protected

Our platform provider (GoHighLevel) undergoes annual SOC 2 Type II audits conducted by independent security experts. Data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Access is limited to the people who need it to operate your service.

4. What we never do

• We never sell your data — or your customers' data.
• We never share it with third parties for marketing.
• We never use it for any purpose other than running your phone service.

5. Where it's stored

Service data is hosted by our platform provider in the United States.

6. How long we keep it

We keep service data while your account is active, and delete it on request or within a reasonable time after your account closes.

7. Your rights (Canada)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you may request access to, correction of, or deletion of your personal information at any time. Write to contact@callhaven.co and we'll respond promptly.

8. Contact

Callhaven, Ottawa, Canada — contact@callhaven.co